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Returns Policy

Returns Policy

There is a twenty-eight day returns policy on un-used products providing the following is adhered to:

• The goods are received back in perfect re-sale condition at our premises
• Goods cannot be accepted where the product packaging itself has been opened
• The goods are a current product line and not a discontinued product line
• That any returns charges involved are paid by the buyer
• Only the full original quantity ordered of an individual product can be returned, partial quantities of the original product ordered cannot be returned
• Any returns accepted may be subject to a re-stocking charge of 15%
• Any applicable refunds will be paid back to the payment card or PayPal account used on the order

Returns - Exclusions

• Products of a 'bespoke' or 'custom' nature where they have been produced specifically to order, are not returnable
• Products that are non-stock items and which were brought in specifically to order are not returnable